“We recently delivered a shipment to Aswan in Upper Egypt with a distance of over 1,200 Kilometer. The quick swift & quick operations by our trucking service gave us more confidence in this area of services, in reaching out to a greater part of Egypt . This is an important area that will feature strongly in strengthening our position among competitors by offering our customers an integrated service package.”
“In order to keep our business vigorous and differentiated, we always look for the best available service, the most competitive rates and least transit time. Thus, we flexibly shift among different shipping lines guided by our motive of seeking the best”
“We have organized a quarterly meeting to gather all Globelink members from different branches where each department demonstrates a brief presentation about the achievements of the previous quarter; the goals were set for the next quarter; problems were faced head on with appropriate feasible solutions offered. Each department mutually supports each other to achieve the goals pre-set by the Top Management.
The meeting also includes open-discussions, brainstorming of ideas and studies of new potential markets where we plan to penetrate.”
“We strongly believe that sailing through the storm not only demands more focus on current market's needs but also diversifying our market opportunities and open-up new income sources. Proceeding from that concept, we have recently started a weekly export service to various ports in Spain .”
New rules proposed according to a mutual agreement between the General Administration for Quality Super vision Inspection Quarantine (AQSIQ) in China and the Ministry of Trade and Industry in Egypt to check Chinese products exported to the Egyptian market before shipping. Both parties agreed that the Technical Committee for Customer Information Quality (CIQ) will issue an inspection order that will be needed later to release the industrial products of Chinese imports. The AQSIQ will be committed to represent an application including all the needed terms to verify the enclosed certifications with export shipments from China to Egypt on a yearly basis. The inspection takes place before shipment to Egypt and it includes several terms including the quality, quantity, safety, health and environmental protection aspects. This new agreement is aiming to encourage and develop the business and trade between the two countries.
Globelink Egypt is planning to achieve the 5 "C"s proposed by CWT Management beginning this year so we can ultimately have a guideline that distinguishes our service and defines our proficiency.
• Competitiveness
Our sales team stresses now more than ever on not only meeting customers' requirements but making them more satisfied and enthusiastic to work with us over and over again. Sustaining long term customer relationships is not only vital in our business but it is the core stone of any success we can take credit for.
• Customer Service
In order to become more customer focused, our Documentation and Customer Service Department were segregated whereby the Far East is handled separately from Europe & U.S.A which helps to develop better relationship with our Agents and in order to be more engage with them.
• Cash/Credit Control
In order to accelerate the cash collection process, we send the outstanding report on a monthly basis to each Agent including pending Shipments and their related charges to find faster solutions and to collect charges more promptly.
• Cost Management
We constantly negotiate & re-negotiate with shipping lines for better rates and offers from one hand and try to offer better terms with our customers on the other side.
• Capability Building
Our staffs are offered and encouraged with job rotation program, giving them new frontiers and renewed passion to carry them through to the next phase of their career. We have two illustrative examples last quarter where one of them rotated from IT to Logistics department and another one from accounting to sales, we wish them luck and success with their new Career paths.
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