CAPABILITY BUILDING

1. Customer Service

2. Competitiveness

3. Cash/Credit Control

4. Capability Building

5. Cost Management

In the real time economics of the future, one thing and one thing only will provide the key to future performance— Capability . Companies which cater for building capability in their future development will survive and grow in the coming years as turbulence and accelerating changes erode business models in fast time

Building capability starts with the individual and is compounded exponentially as it spreads to work groups, teams and finally organizations through a network effect.

The essence of Capability Building hinges on the 3 A's:-

•  Aptitude – employee must have the skill set, ability and passion to Perform and deliver quality work standards as well as be an asset to the company.

•  Attitude – employee must have the proper mind set and the right perception of the company's vision and goals in going about their jobs.

•  Altitude – employee must not take a myopic view on their job but always be mind full of the big picture and the helicopter view. Their outlook must be of one that focuses on the greater purpose and long term benefit of the company.

Job Rotation enhances Capability Building in that it allows for individual to understand other job component of the company infrastructure. It brings about a widening of knowledge of the work process, better coordination and hence efficiency in getting work done in the quickest manner with optimal cost.

Capability building and Organizational Learning can help improve collective performance by getting each individual to take ownership of their own Corporate Responsibility challenges and issues and find creative solutions that can be shared with other offices.